WORDPRESS WEBSITES

Yes definitely you can use an existing domain name if you have one. Just let us know about it and we’ll assist you with pointing it to your new website.

Our website subscriptions are paid for either 12 months, 24 months or 36 months term. We offer discounts on up-front long-term (24 or 36 months) commitment.

No. All our website plans include our fully-managed hosting, ensuring your website remains available at all times.

We provide you access to edit or update the content yourself. Also, there are no restrictions on how many content changes you make, it’s practically unlimited. However, we even offer a managed concierge service (web labor) included in each package, which means we can do it all for you. Just email us your content and we’ll take care of all aspects required to update and maintain your website, so you’ll never have to hassle with edits or updates on your own. Also, if required you can even get additional web labor quota as an addon.

We understand that websites require regular updates, that’s why all our plans include a few hours of web labor each month. The web labor quota is reserved for content management (updating pages and posts) and website maintenance tasks like WordPress core updates, plugins and theme updates, enabling or disabling features, updating settings etc. Please note, we do not offer content creation under web labor for more info on content creation kindly check out our Content Marketing Service.

No. We do not charge any transaction fees on your e-commerce earnings. However, PayPal or Stripe may charge a fee.

Our hosting plans include a free standard domain name that we can purchase on your behalf. The domain should be available and non-premium (.COM or .NET). For domains involving country restrictions like .COM.AU or .US etc. we recommend the clients to purchase them on their own and we can assist in setting them up with their website.

With our business plan, you get WooCommerce and can choose to charge in USD, AUD, CAD, CHF, CZK, DKK, EUR, GBP, HKD, ILS, MXN, MYR, NOK, NZD, PHP, PLN, RUB, SEK, SGD, or THB. Visit Stripe and PayPal to see if your country is supported.

All our plans come with 10 GB of high-bandwidth SSD storage. However, if required additional storage can be purchased as an add-on. We recommend hosting larger files like videos on YouTube or Vimeo and embedding images galleries from Flickr or Instagram. Our team can assist you with the same.

No. The monthly visits are not limited however ~ 10,000 visits per month is an approximation based on the server capacity and bandwidth.

Just let us know by email and we’ll do it for you. Or go to your Account Settings under My Account and click ‘Subscriptions’. You can cancel your subscription from here. After your account is cancelled, you will not be billed again. Your subscription will remain active until your next payment is due. This date will be shown on your billing page. If you have any issues or concerns, please contact us.

Yes, at any time, in your website manager. When upgrading or downgrading your website plan, you will receive a pro-rated charge or refund, depending on the cost of your new plan. Refunds are offered as account credits which can be utilized to pay towards your future subscription.

Our support team is available via email or phone during regular business hours and on chat for extended support.