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TECHNICAL SUPPORT

Website Maintenance & Digital Marketing Concierge Service
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Get Unlimited Technical Tasks Done For You

Traditional web design doesn’t work anymore. Your website is always a work in progress and needs to be updated and improved to generate more leads and sales. F5 Digital gives you on-demand access to a team of professional digital marketers, web designers & developers for a monthly flat-rate. Get unlimited technical and web design tasks done for you for an easy monthly subscription.

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Here’s what’s included

Your Tech Support package comes with technical consultation, Technical tasks, website maintenance and support,
digital marketing and online ads management along with monthly reporting, and priority support.

Technical Tasks

We can help you with setup and Integrate an Opt-In Form on your website. Build an automated email series in your Email Marketing platform. Publish a blog post on your website and much more.

Design Tasks

We can help you with Customise an Email Newsletter Template with your branding and logo. Create custom Social Media Branding for Facebook, Twitter and Youtube. Create images for your Website social media etc.

Marketing Tasks

We can help you with setting up a Facebook or Google ads campaign, creating ad sets and custom audience. Setting up the Facebook pixel or Google Analytics code on your website and much more.

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Supported Platforms

Our team of experts can help you set up and optimize a wide range of digital marketing tools, sales funnels, webinar platforms, WordPress website plugins, chatbots, web hosting providers and payment gateways.

Can't Find Your Tools or Platforms Above?

To ensure you get the very best support we focus on training our team and staying up to date with the tools used by leading online marketers. We even provide on-demand implementation and support which means we may be able to implement a tool, platform or plugin not listed above. For more information kindly contact our support team.

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How Does it Work?

We offer a fully managed service which means from content curation, content scheduling to content publishing,
we do it all for you, so you can save time and money and focus on growing your business.

F5 Digital - Web Design Agency Brisbane

1. Sign Up

Sign up to one of our plans or book a call and we will contact you to understand your requirements.

F5 Digital - Web Design Agency Brisbane

2. Submit Task

You can submit a task via email or phone, we work on your task and complete it within 1-3 business days.

F5 Digital - Web Design Agency Brisbane

3. Task Completed

We complete your technical, web design or digital marketing task while you focus on building your business.

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Plans

At F5 Digital we completely understand that one size fits all approach does not work, so we offer three different plans to chose from.
However, if you still feel that any of our plans do not satisfy your requirements, then we can even customize one for you.

PERSONAL

For small businesses or personal use
  • Unlimited Support Tasks

    (3 hrs. web labor per month)
  • Standard Priority

    (2-5 day avg. turnaround)
  • For 1 WordPress Site
  • Website Maintenance Tasks
  • Website Content Management Tasks
  • WordPress Plugins and Core Updates
  • 24/7 active uptime monitoring
  • Regular Website Backups
  • Hosting Management Tasks
  • Web-design Tasks
  • Load Speed Optimization Tasks
  • Email Marketing Tasks
  • Social Media Management Tasks
  • Facebook Ads Management Tasks
  • Google Ads Management Tasks
  • eCommerce Management Tasks
  • Chatbot Integration Tasks
  • Photo and Video Editing Tasks
  • Marketing Tools Integration Tasks
  • CRM Integration Tasks
  • Sales Funnel Automation Tasks
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PROFESSIONAL

For professionals or startups
  • Unlimited Support Tasks

    (6 hrs. web labor per month)
  • Standard Priority

    (2-5 day avg. turnaround)
  • For 1 WordPress Site
  • Website Maintenance Tasks
  • Website Content Management Tasks
  • WordPress Plugins and Core Updates
  • 24/7 active uptime monitoring
  • Regular Website Backups
  • Hosting Management Tasks
  • Web-design Tasks
  • Load Speed Optimization Tasks
  • Email Marketing Tasks
  • Social Media Management Tasks
  • Facebook Ads Management Tasks
  • Google Ads Management Tasks
  • eCommerce Management Tasks
  • Chatbot Integration Tasks
  • Photo and Video Editing Tasks
  • Marketing Tools Integration Tasks
  • CRM Integration Tasks
  • Sales Funnel Automation Tasks
REQUEST PRICING
Popular

BUSINESS

For mid-size business or e-commerce
  • Unlimited Support Tasks

    (10 hrs. web labor per month)
  • Standard Priority

    (2-5 day avg. turnaround)
  • For 1 WordPress Site
  • Website Maintenance Tasks
  • Website Content Management Tasks
  • WordPress Plugins and Core Updates
  • 24/7 active uptime monitoring
  • Regular Website Backups
  • Hosting Management Tasks
  • Web-design Tasks
  • Load Speed Optimization Tasks
  • Email Marketing Tasks
  • Social Media Management Tasks
  • Facebook Ads Management Tasks
  • Google Ads Management Tasks
  • eCommerce Management Tasks
  • Chatbot Integration Tasks
  • Photo and Video Editing Tasks
  • Marketing Tools Integration Tasks
  • CRM Integration Tasks
  • Sales Funnel Automation Tasks
REQUEST PRICING
All our plans come with:

30 Days Money Back Guarantee
No Lock-in Contracts
Dedicated Account Manager
Free 1-on1 Consultation
Priority Phone & Email Support
* A few services like email marketing, CRM implementation etc. may require 3rd party subscriptions not included in the package.

“It's Like Having Your Own Full-Time Team Of Web Designers and Marketing Professionals Without The Management or Training Cost”

Frequently Asked Questions

What does a "Support Task" mean?
We classify a support task as a task that can be completed in less than 30 minutes of development & design time. This timeframe typically covers 95% of all tasks that are needed to be done on an existing live WordPress website. This means that you can request as many small tasks as per the package you select, with the only limit being that you can request one task at a time.
Are there any limits to the Unlimited Support Tasks offer?
The only limit to our unlimited support tasks offer is that you can only request one task at a time. This is to ensure that we can maintain our 2-5 business day task competition time frame consistently for all of our customers, so everyone can receive a fair service.
What if I need a task that is bigger than a small support task?
If your task takes longer than 30 minutes to complete, we will provide a custom development quote to complete it. Our Custom Development hourly rate is $159 AUD exc GST.
How long does it take to complete a task?
We aim to complete all small task requests within a 2-5 business day time frame. If you need a task to be completed on priority or the same business day then we may be able to offer you priority support for an additional fee. If for whatever reason these time frames are not achievable, we will communicate with you the ETA to complete the task when we receive it.
Do you offer any guarantees?
We offer a no result no fee guarantee, which means if we are unable to offer you results or fix your issues we would offer you the full money back.
What's NOT A Task?
One of the most common questions we are asked is what is and isn’t included in concierge.

The first thing to understand is PROJECTS are not Tasks.

Here’s a list of some of the things that are NOT included as “tasks”.

  • New Websites – We have a Web development service that can help with this. Contact us for more info.
  • Website redesign – This would be considered a project made up of many tasks
  • Supplying stock images for designs and webpages
  • Building landing pages from design mockups not created by our Design Team
  • Strategic and marketing advice
  • Content or Sales Copywriting
  • Custom plugin or theme development
  • Debugging the code of a plugin or theme
  • Design mockups requiring more than 2 rounds of revision
  • Designs working with Microsoft Powerpoint, Keynote, Microsoft Word, Google Docs, Pages etc…
  • In-Depth debugging why something doesn’t work (we are more an implement this for me, than a investigate why doesn’t this work service)
  • Creation and Edits on Book and Ebook contents
  • Photography or Videography
  • General VA or Administrative tasks like Transcription, Data Entry, Research etc.
  • Setting up, troubleshooting or optimizing plugins and platforms not listed on our Supported Platforms List
  • Any task deemed by F5 Digital management to exceed 60 mins. of direct action that can’t be easily split across multiple tasks
 
If it’s not on this list and you’re still not sure. Send it in! We’ll let you know either way.
Do you outsource your service?
Our support service is a 100% in-house. At F5 Digital we do not outsource our services to third party service providers.
How do I cancel service?
Just let us know by email and we’ll do it for you. Or go to your Account Settings under My Account and click ‘Subscriptions’. You can cancel your subscription from here. After your account is cancelled, you will not be billed again. Your subscription will remain active until your next payment is due. This date will be shown on your billing page. If you have any issues or concerns, please contact us.
Can I switch plans?
Yes, at any time, in your website manager. When upgrading or downgrading your website plan, you will receive a pro-rated charge or refund, depending on the cost of your new plan. Refunds are offered as account credits which can be utilized to pay towards your future subscription.
Have More Questions?
Our support team at F5 Digital is available 24/7 via chat and during usual business hours on phone or email.

Ready to Supercharge Your Business?

Each day that goes by, your competitors grab more of the pie leaving you with the crumbs! Want a bigger slice of the pie? All you need to do is schedule a free digital marketing consultation session to find out how we can help scale your business.

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Request a Call Back

We would love to help you boost your business. Request your free 30-minute strategy call where we'll go over your business goals and discuss how we can help you accomplish them using digital marketing. Please fill out your details below and we will get back to you shortly.

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