Tech Support

TECHNICAL SUPPORT

Website Maintenance & Digital Marketing Concierge Service
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Get Technical Support & Marketing Tasks Done For You

Are You Stuck With Your Web Design or Digital Marketing Tasks? Traditional web design doesn’t work anymore. Your website is always a work in progress and needs to be updated and improved to generate more leads and sales. At F5 Digital we provid you on-demand access to professional digital marketers and web developers. Our team of experts can help you set up and manage your website, sales funnels, WordPress plugins, chatbots, web hosting providers and payment gateways. We can even manage your online ad campaigns and also optimize your website for search engines. Get all this and much more done for a fixed monthly flat-rate.

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Here’s what’s included

Your Tech Support package comes with technical consultation, Technical tasks, website maintenance and support,
digital marketing and online ads management along with monthly reporting, and priority support.

Technical Tasks

We can help you with setup and Integrate an Opt-In Form on your website. Build an automated email series in your Email Marketing platform. Publish a blog post on your website and much more.

Design Tasks

We can help you with Customise an Email Newsletter Template with your branding and logo. Create custom Social Media Branding for Facebook, Twitter and Youtube. Create images for your Website social media etc.

Marketing Tasks

We can help you with setting up a Facebook or Google ads campaign, creating ad sets and custom audience. Setting up the Facebook pixel or Google Analytics code on your website and much more.

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Supported Platforms

Our team of experts can help you set up and optimize a wide range of digital marketing tools, sales funnels, webinar platforms, WordPress website plugins, chatbots, web hosting providers and payment gateways.

Can't Find Your Tools or Platforms Above?

To ensure you get the very best support we focus on training our team and staying up to date with the tools used by leading online marketers. We even provide on-demand implementation and support which means we may be able to implement a tool, platform or plugin not listed above. For more information kindly contact our support team.

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How Does it Work?

We offer a fully managed service which means from content curation, content scheduling to content publishing,
we do it all for you, so you can save time and money and focus on growing your business.

F5 Digital - Web Design Agency Brisbane

1. Sign Up

Sign up to one of our plans or book a call and we will contact you to understand your requirements.

F5 Digital - Web Design Agency Brisbane

2. Submit Task

You can submit a task via email or phone, we work on your task and complete it within 1-3 business days.

F5 Digital - Web Design Agency Brisbane

3. Task Completed

We complete your technical, web design or digital marketing task while you focus on building your business.

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Pricing & Plans

At F5 Digital we completely understand that one size fits all approach does not work, so we offer three different plans to chose from.
However, if you still feel that any of our plans do not satisfy your requirements, then we can even customize one for you.

All our plans come with:

No Lock-in Contracts
1-on1 Consultation
Dedicated Manager
Monthly Reports
Priority Support
* A few services like email marketing, CRM implementation etc. may require 3rd party subscriptions not included in the package.

Get Unlimited Digital Marketing and Web Design Tasks Done for a Fixed Monthly Flat-Rate.

What's a Task? A few examples include:

Email Sequence

Automate your marketing with autoresponder email sequences.

eBooks

Boost your brand with professionally designed ebooks and PDF’s.

Landing Pages

Attract your ideal clients with professionally designed landing pages.

Generate Leads

Generate leads on auto-pilot with ready Facebook & Google ads.

Accept Payments

Increase sales by integrating payment processing on your website

SEO

Increase search engine traffic with regular blog articles.

Website Updates

Avoid embarrasment by updating out of date information on your website.

Speed Optimization

Reduce your bounce rate by speeding up and optimizing your website.

Social Media

Reach out to your audience with regular social media posts.

Frequently Asked Questions

What does a "Task" mean?
We classify a task as an independent piece of work that can be completed in 30-120 minutes of development & design time. We classify tasks as Small (30 mins.), Medium (60 mins.) and Large (120 mins.). This timeframe typically covers 95% of all tasks that are needed to be done on an existing live business website. This means that you can request as many Small, Medium or Large tasks as per the package you select, with the only limit being that you can request one task at a time.
Are there any limits to the Unlimited Support Tasks offer?
The only limit to our unlimited support tasks offer is that you can only request one task at a time. This is to ensure that we can maintain our 2-3 business day task competition time frame consistently for all of our customers, so everyone can receive a fair service.
What all is considered as a Task?

Here is a list of tasks you can delegate to F5 Digital. If you can’t find anything that you need help with, feel free to reach out and ask.


Web Design Tasks, e.g.

  • Changing or adding new stock images
  • Creating new website graphics
  • Refreshing existing website theme
  • Tweaking website templates
  • Fixing web design errors
  • Updating website fonts for better design and readability
  • Finding and creating new blog images/graphics
  • Designing and implementing opt-in forms
  • Setting up new e-commerce product pages
  • Designing custom landing pages
  • Installing and configuring plugins

Tech Tasks, e.g.

  • Hosting & domain setup
  • Fixing hosting issues
  • Fixing web design issues
  • Publishing new blog posts
  • Website speed optimization
  • Optimizing image size
  • Installing and configuring new WP plugins / Shopify apps
  • Updating WP plugins / Shopify apps
  • Adding or updating tracking pixels
  • Google Analytics/Search console setup
  • Connect website with other marketing tools
  • Setting up a payment provider

Automation Tasks, e.g.

  • Setting up marketing funnels
  • Setting up webinar funnels
  • Setting up and running A/B tests
  • Automation setup (via Zapier)
  • Setting up an email newsletter
  • Setting up drip campaigns
  • Creating goals and conversion funnels in Google Analytics
  • Creating custom Google Analytics reports
  • Chatbot setup (content required)
What's NOT A Task?
One of the most common questions we are asked is what is and isn’t included in concierge. The first thing to understand is PROJECTS are not Tasks. Here’s a list of some of the things that are NOT included as “tasks”.
  • New Websites – We have a Web development service that can help with this. Contact us for more info.
  • Website redesign – This would be considered a project made up of many tasks
  • Supplying stock images for designs and webpages
  • Building landing pages from design mockups not created by our Design Team
  • Strategic and marketing advice
  • Content or Sales Copywriting
  • Custom plugin or theme development
  • Debugging the code of a plugin or theme
  • Design mockups requiring more than 2 rounds of revision
  • Designs working with Microsoft Powerpoint, Keynote, Microsoft Word, Google Docs, Pages etc…
  • In-Depth debugging why something doesn’t work (we are more an implement this for me, than a investigate why doesn’t this work service)
  • Creation and Edits on Book and Ebook contents
  • Photography or Videography
  • General VA or Administrative tasks like Transcription, Data Entry, Research etc.
  • Setting up, troubleshooting or optimizing plugins and platforms not listed on our Supported Platforms List
  • Any task deemed by F5 Digital management to exceed 60 mins. of direct action that can’t be easily split across multiple tasks
If it’s not on this list and you’re still not sure. Send it in! We’ll let you know either way.
What if I need a task that is bigger than a large support task?
If your task takes longer than 120 minutes to complete, we will provide a custom development quote to complete it. Our Custom Development hourly rate is $160 AUD exc GST.
How long does it take to complete a task?
We aim to complete all small task requests within a 2-3 business day time frame. If you need a task to be completed on priority or the same business day then we may be able to offer you priority support for an additional fee. If for whatever reason these time frames are not achievable, we will communicate with you the ETA to complete the task when we receive it.
How many tasks can you complete within one month?
That depends on the kind of tasks you request and how fast and detailed you are with your feedback. The customers that get the most of our service have a clear marketing plan and give detailed instructions to avoid revisions.
What is the difference between your service and hiring someone from Upwork?
It is pretty challenging to pick the right person on a marketplace of thousands of freelancers who tell you everything that you want to hear. You will never hear, “No, sorry I can’t do that.” What most people don’t see is that great designers and developers want a steady income, too, and don’t want to go into a price war for every new project. Growmodo hires only strongly vetted experts and works with them long-term. In this way, you can get access to top designers and developers, even when you just need them from time to time.
With what website builders do you work?
We can work with all landing page builders and WP page builders like Elementor, Divi, Beaver Builder. When we build new websites, we usually use the Elementor page builder.
Why are you so much faster and less expensive than my old agency?
It’s simple, we do one thing, but we do it well. We make your websites work. Beautiful and conversion-optimized. That’s we can streamline our workflow. Full-service agencies usually don’t have the workforce (or nerves) for on-demand website update requests. They also have huge overhead costs because all their team members are local instead of overseas.
Can I use the service with my agency clients?
Yes, you can, within the Business Plan. However, you only get one task dashboard, so we can’t offer a complete white-label solution at this point.
Do you offer any guarantees?
We offer a no result no fee guarantee, which means if we are unable to offer you results or fix your issues we would offer you the full money back.
Are there any hidden fees?
No, you pay just a monthly flat-rate for every task that your plan includes. You are free to upgrade or downgrade at any time.
How do I request a task?
You will receive a custom task request page that you can bookmark. Once you fill out the form, your task will appear in your task dashboard and is ready to be picked up by our team.
How do I approve the work and communicate with your team?
We manage all your tasks within one dashboard that you get access to once you sign up. Here you can communicate with our team and approve the work.
Do you only work with WordPress?
Over the years, we specialized in WordPress and Shopify sites. We can also work with other CMS, but you might need to calculate with higher turnaround time in the first month after your signup to give our team time to adjust to the new system. To be 100% sure, please contact us in advance.
Do you work 24/7 for me?
No, we only work on business days during standard business hours. Our team is in Australia, so you need to consider the time difference.
Do you outsource your service?
Our support service is a 100% in-house. At F5 Digital we do not outsource our services to third party service providers.
Can we communicate via Slack?
Even though the idea sounds cool to plug in our team into your slack channel. However, based on our past experience we have realized that information gets messy and details are lost, it’s not organized. If you have any non-task related questions, you can contact our team via email, phone, webchat, WhatsApp, Telegram, Facebook Messenger, or even Insta DMs.
How do I cancel service?
Just let us know by email and we’ll do it for you. Or go to your Account Settings under My Account and click ‘Subscriptions’. You can cancel your subscription from here. After your account is cancelled, you will not be billed again. Your subscription will remain active until your next payment is due. This date will be shown on your billing page. If you have any issues or concerns, please contact us.
Can I switch plans?
Yes, at any time, in your website manager. When upgrading or downgrading your website plan, you will receive a pro-rated charge or refund, depending on the cost of your new plan. Refunds are offered as account credits which can be utilized to pay towards your future subscription.
Have More Questions?
Our support team at F5 Digital is available 24/7 via chat and during usual business hours on phone or email.

Ready to Supercharge Your Business?

Each day that goes by, your competitors grab more of the pie leaving you with the crumbs! Want a bigger slice of the pie? All you need to do is schedule a free digital marketing consultation session to find out how we can help scale your business.

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Request a Call Back

We would love to help you boost your business. Request your free 30-minute strategy call where we'll go over your business goals and discuss how we can help you accomplish them using digital marketing. Please fill out your details below and we will get back to you shortly.

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